Please note that you will be contacted by SLO Customer Service via email approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. If applicable, the original package purchaser, and all members of your party, must be in attendance at time of check-in and enter the venue together. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of merchandise could occur after the event date. Merchandise is not needed for entry to the show. Please allow up to 30 days after the show to receive your exclusive merchandise. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Offer is limited to US and Canadian addresses only. Packager is unable to ship outside of the US, Canada or to PO boxes.